Shipping & Delivery 

Order Processing

All orders are processed within 2-4 business days before dispatch. Orders placed after 12pm Friday, on weekends or during public holidays will be processed the following business day.

Please note: During sale periods, collection launches, pre-orders and high-volume events, processing times may be longer than usual.

Shipping Confirmation

After you place an order with us, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with all the necessary information about your order, including the tracking number, courier partner, and estimated delivery date. Please check your spam folder if you do not receive these emails. 

You can use this link to track the delivery of your package. Please note that the delivery timeframe provided in the email is an estimate and may vary depending on your location and courier availability. Also, it is important to keep in mind that tracking information may take 1-4 days to show up on the courier's website.

It is your responsibility to monitor the tracking link provided and contact us promptly if you believe there is a delay or issue with delivery.

Shipping Methods & Charges

We may use Australia Post, DHL Express, UPS, USPS, UniUni and courier partners or other logistics providers selected by us at our absolute discretion. Available delivery options, estimated timeframes and shipping charges will be shown at checkout where possible. These are all estimates only and are not guarantees.

Shipping is $5.99 for all available countries (orders below US$150) and FREE (orders US$150+) except the following below which cost $15.99: 

Colombia, Cyprus, Romania, Latvia, Iceland, specific states in North America (Alaska, Guam, Hawaii, Marshall Islands,Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, US virgin Islands, Armed Forces America, Qatar, Saudi Arabia, Croatia

 

Lost, Delayed or Damaged Parcels

If your parcel appears lost, delayed or arrives damaged, please contact us as soon as possible. We may ask you to provide information needed to investigate the issue with the carrier. Where appropriate, we will work with you to try and find a suitable resolution.

 

Incorrect Address Details

Customers are responsible for ensuring that delivery details entered at checkout are accurate and complete. Risk in the parcel passes to you when the goods are delivered to the delivery address you nominated.

If an incorrect, incomplete or undeliverable address is provided and/or the parcel is returned to us for any reason except our gross error, you are responsible for the cost of re-shipping the parcel. We are under no obligation to re-ship an order that is returned to us until you make payment of the additional shipping charges.

If you notice an error in your shipping details, please email us at support@thetallure.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.

Authority To Leave

If you authorise a parcel to be left unattended at the delivery address, or if the carrier leaves the parcel in accordance with your instructions or the carrier’s terms, responsibility for the parcel may pass at that point to the extent permitted by law. Please choose delivery instructions carefully.

  

International Shipping Duty Fees

The Tallure offers international shipping to most countries with packages delivered duty paid (DDP). All fees, including taxes & customs duties, are already included in the final price you pay at checkout. This means no additional charges upon receipt of your parcel.

 

CANCELLATION AND REFUSAL

The Tallure reserves the right to cancel and refuse any order placed on our website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email provided at the time the order was made. We reserve the right to refuse or cancel any order that we suspect to be fraudulent, unauthorized, illegal, or in violation of these Terms of Service.

If we cancel an order at our discretion, which is not requested by the customer, we will issue a refund on the spot. Please note that refunds may take 3-5 business days to process, depending on your bank or credit card company. We apologize for any inconvenience this may cause.

SHIPPING POLICY CHANGES